by Irene Kirkman
Irene Kirkman is teaching small business owners Relationship Selling Principles which will translate into more prospects/customers, more sales and higher customer retention through repeat business. Building relationships is paramount to lasting business success. For more information on this topic: http://relationshipselling.org As much as we would like to build our business completely online; offline tools such as the telephone and good old snail mail have their place. Many I talk to are leaving money on the table. So much energy has gone into getting leads that most have no idea on what to do next. Combining online methods with a sales follow up system such as the picking up the phone or sending business thank you cards and developing Relationship Selling skills or consultative selling skills are of critical importance.
